luciddell - Privacy Policy

Introduction

luciddell ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luciddell.com or use our services.

We operate in compliance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts 1988-2018. By using our website, you consent to the data practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Information You Provide

Name and contact details (email address)
Information submitted through our enquiry forms
Service preferences and selections
Communication records when you contact us

Automatically Collected Information

IP address and browser type
Device information and operating system
Pages visited and time spent on our website
Referring website addresses
Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested services
To process service bookings and manage client relationships
To send you information about services you have requested
To improve our website and service offerings
To comply with legal obligations and protect our rights
To analyse website usage and optimise user experience

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: Where you have given explicit consent for specific processing activities
Contract: Where processing is necessary to fulfil a service agreement with you
Legal obligation: Where we must process data to comply with applicable laws
Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

Service providers who assist in operating our website and delivering services
Professional advisors (legal, accounting) as necessary for business operations
Law enforcement or regulatory bodies when required by law

All third parties with whom we share data are contractually obligated to maintain confidentiality and implement appropriate security measures.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

Active client records: Duration of service relationship plus 7 years
Enquiry records: 2 years from last contact
Website analytics data: 26 months

Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right of access: Request a copy of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your data in certain circumstances
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Receive your data in a structured format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

International Transfers

Your data is primarily processed within the European Economic Area (EEA). If any data transfer outside the EEA is necessary, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

luciddell
45 Fitzwilliam Square
Dublin 2, D02 N578
Ireland
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with applicable law:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland